CUSTOMER SERVICE

Sample policy
We offer samples for all the products for customers' test
and evaluation. We can also do logo imprint and data services
for sample orders. Set-up charges, sample fees and shipping
cost are on customers's account.

There are two ways of getting our samples, can choise :
1. The customers pay the sample fees and provide us with a/c
no. with FedEx, DHL, UPS, TNT etc, we will send out the samples
by frieght collect.
2. The customers pay both the sample fees and the shipping cost
to us, we will pay the shipping cost at our end. It is cheaper
to pay the air freight in China, so we suggest this method.

Please tell us which courier you prefer, then we will give you
an exact air freight cost before the payment.

Shipment delivered with the balance received.
We will ensure the delivery in time or earlier before the required
shipping date. Please make sure that the payment is already
in our company bank a/c before the shipping date.
During busy seasons like Christmas, the delivery time may be
longer than usual. Clients will be informed with the tracking
no. and other information related to the shipments.

Order Process

Request for a quote
Fill out the Enquiry Form(s) alongside with the product(s)
you are interested in, we will give you a quote within
24 hours (except holidays).

Request for a sample/samples
Fill out the Enquiry Form(s) alongside with the product(s)
you are interested in and tell us your specific requirements,
we will give you a quote accordingly.


Payment for the sample order
Transfer the payment to our company bank a/c and email/fax us
your bank copy, we will arrange the sample(s) for you asap, not
longer than one week.

Sample(s) confirmed
Please inform us upon the receipt of the sample(s). We highly
appreciate your comments on our products and services.

Purchase an order
We welcome your official order after the confirmation
of the sample(s). If you are unsatisfied with our products
and/or the services, please specify the reasons, we will try
our best to serve you better and look forward
to the cooperation with you later on.



Deposit or full payment before the production starts.
40% deposit is required before we start the production.
Please check carefully about our company name,
bank a/c and any other related information
to speed up the payment.
Many of the payments are delayed due to the wrong
spelling of our company name and/or account no..
Full payment is welcomed because it takes more
time to transfer the balance again.

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